Terms & Conditions
All business between clients and Imperial Luxury Ride – Limousine & Luxury Car Rental KSA is a transaction based on the terms and conditions defined here (on this website). When any client places an order the assumption, therefore, is that the client agrees to all the terms and conditions defined here (on this website).
1. Purchase of Services
By placing an order through our Website, phone or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.
2. Reservations
Imperial Luxury Ride – Limousine & Luxury Car Rental KSA reservation team will make every effort to assist their clients 24/7. We will strive to exceed all expectations at all times, but 24 hours’ notice may be required to prepare the chauffeured vehicle for your specific journey. All prices quoted are in AED, with hiring starting at the pickup point (A) and finishing at the drop off point (B) except those hires to or from various airports or those that are the subject of a fixed charge.
3. Online Bookings
All online bookings are subject to Imperial Luxury Ride – Limousine & Luxury Car Rental KSA approval. Occasionally errors may occur where online maps & quotes are calculated incorrectly, in the instance where an error is made and a product is listed at an incorrect price, Imperial Luxury Ride – Limousine & Luxury Car Rental KSA shall maintain the right to refund or cancel orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Imperial Luxury Ride – Limousine & Luxury Car Rental KSA shall immediately issue a credit in the amount of the incorrect price or where unsuitable issue a full refund.
Prices and product availability are subject to change without notice. All specials and promotions are limited to availability. Call for current prices. We reserve the right to limit quantities of promotional products. Separate policies apply to specific offers within this website. See individual offer policies and notes for details.
4. Privacy Policy
How your personal information is used: We will treat all your personal information as confidential and never disclose it to any third parties and will only use it in accordance with our Privacy Policy here:
When you book on this Website, we will ask you to input personal details in order for us to identify you and secure your bookings, such as your name, e-mail address, billing address, credit card or other payment information. We confirm that the payment information will not be held by us, but securely encrypted on the third party payment system we use. Your email address is automatically entered onto our mailing list where we endeavor to send only one email per month, of which you can unsubscribe at any time. If you are or have been our client in the past, we reserve full rights to use your company name / or logo on our website/s under our clients’ section without written notice.
5. Single and Return Journeys
All return journeys on the same day are subject to waiting time charges if the return journey is within 3 hours or out of KSA. If the return journey is scheduled within more than 3 hours no waiting time charges apply, however, return journey may be completed by a different driver.
6. Waiting Time
All quotes for journeys collected from a flight into a Riyadh airport include 30 minutes of complimentary waiting time. All other journeys include 15 minutes complimentary waiting time. After the complimentary waiting time for all journeys, a charge calculated in 15 min increments of AED 50/hour will be applied to provided debit or credit card when the booking is been made. Or ‘We reserve the right to charge to any credit or debit card provided at the time of booking
7. Payments
All charges specified herein, and in the current tariff published by the Company, are payable in advance except for where the client has a credit account or a credit card pre-approved by Imperial Luxury Ride – Limousine & Luxury Car Rental KSA. The credit or debit card you provide when making the booking will be charged for any additional charges e.g. extra waiting time, parking charges.
- Credit or debit card payments have no surcharge. However, credit card charges are non-refundable for booking cancellations.
- All online quoted prices are inclusive of VAT.
- Your booking may be subject to additional waiting time and car park charges.
- Rates are subject to change at any time without prior written notice.
8. Cancellation and Refund Policy
For all bookings ( excluding wedding related bookings ) cancellations or amendments must be made and acknowledged by Imperial Luxury Ride – Limousine & Luxury Car Rental KSA 24 hours before the scheduled pick-up time. Otherwise, Imperial Luxury Ride – Limousine & Luxury Car Rental KSA reserves the right to charge the client for the full amount. This also applies to bookings that are made within 12 hours of the pickup time.
9. No-Show Policy
If the customer fails to show up at the designated location for which a reservation has been made and a confirmation was sent out, all monies paid will be non-refundable.
10. Complaints
In the event of a complaint about the company’s services, the hirer should endeavor to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
11. Fraud
Payments must be authorized by the cardholder named in the booking. We withhold the right to cancel your booking without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity. Such suspicion may be based on the following activities:
- You cannot provide, when questioned, information about the itinerary such as full pick up and destination addresses, full passenger name and contact number or any other mandatory requirements by the company
- You cannot provide when questioned, contact information for the cardholder so that we may carry out security checks
- The cardholder did not authorize the payment and claims that the booking is fraudulent
- There has been previous fraudulent activity/chargebacks by you or the cardholder
- If we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity we reserve full rights to refuse any bookings and we may report you or the cardholder to the fraud department.
